MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa.
With more than 17510 professionals, working in over 20 countries around the world.
Job Description
Reports To: Manager Service Transition
Division: Information Technology
Description
Provide change management strategy, change process design and project integration guidance and expertise for the overall change management effort and/or individual initiatives within a given project.
Recommends needed adjustments to the change system, as appropriate
Coordinate and attend change control board meeting
Conduct organizational assessments to determine the current readiness and capability for change.; Assess Organizational Design impacts during the change process
Prepare detailed stakeholder analysis dependent on the complexity of the change and the stakeholders that it may impact.
Align change management methods for a given project with other MTN change initiatives, where applicable.
Acts as the primary point of reference for questions and complaints about the Change management process
Coordinate, convenes, and facilitates change review meetings and maintain a schedule of approved and tentative system changes
Verify the completeness and timeliness of changes entered into the change management system and follows up on non-compliant changes made outside the change management process
Update and ensure the on-going data integrity of the change management database; process and maintain change processes documentation
Assemble and maintain change history records; prepare statistics and trend reports for use in review of the change management process
Resolve change management scheduling conflicts and deviations according to established practices and escalate when precedents are unclear or unavailable
Measure and review progress toward goals.
Ensure regular status checks of the change strategy and change process, conditions for success, the well-being and receptivity of the organization, and any other factor impacting the success of the change.
Coordinate, convene and facilitate major incident and problem review meetings
Manage Stakeholder and manage and coordinate changes within stipulated timeframe and ensure change records are logged, tracked and post implementation done.
Education:
First degree in Computer Science or an IT equivalent degree
Foundation Certificate in ITIL3 or 4 – IT Service Management
Practitioner certificate in IT Service Management will be an added advantage
Experience:
3-7 years of experience which includes;
Minimum of 2 years’ experience in IT Change Management
One Project management Experience
Crisis Management Experience
Experience working on a range of service providers
Understanding of service delivery and service support environment
Deadline: Not specified
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