Officer - Customer Operations at MTN - JOB-SCHOLARSHIP TURF

 

Job Description

Reports To: Manager Customer Operations Walk-In

Division: Customer Relations

Description

·         Escalate and route customer issues to the relevant process operators.

·         Perform necessary system transactions related to customer request.  

·         Use organization and time management tools to track cases and meet turn-around-times and other required metrics.

·         Maintain Integrity of managing subscriber data/information.

·         Identify and report on customer impacting trends. 

·         Generate periodic reports and other ad-hoc reports as requested by team lead.

·         Educate customer on use of products and services.

·         Enlighten and educate customers on new products and initiatives within MTN.  

·         Document actions taken to resolve client problems.

·         Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard.

·         Follow through on customer queries ensuring prompt resolution and feedback. 

Education:

First degree in any relevant discipline 

Fluent in English 

Experience:

3 - 7 years’ experience in an area of specialization; with experience working with others

·         Experience working in a medium-sized organization  

·         Experience in a call center (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn)

 

Location: Ibadan

 

Application Closing Date: Not specified

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