Location: Lagos
Company Description
Deloitte is the largest private professional services network in the world. Every day, approximately 312,000 professionals in more than 150 countries demonstrate their commitment to a single vision: to be the standard of excellence, while working towards one purpose – to make an impact that matters.
Job Description
Are you looking to make an immediate impact where you can help our clients solve their cloud business challenges while advancing your career? Deloitte is offering an opportunity for you to be a crucial member of a dynamic team working on cloud design, migration, integration, adoption, and support.
Work you’ll do
Be a part of multidisciplinary and diverse team in a client facing role. Working closely with other cloud experts and vendors to meet SLAs, monitor services, track performance, minimize outages and resolve issues quickly and effectively.
Responsibilities include:
· Opening, closing, and updating support tickets promptly and accurately.
· Follow up on tickets until resolved.
· Providing level 1 support on applications on GCP, Azure and hybrid cloud environments
· Ensure that problems are corrected within identified performance targets.
· Log all issues, resolutions and liaise with team members for action.
· Prepare documentations, reports and provide recommendations for improving process standards.
· Provide support to Customers on escalations.
· Plan and develop support processes that adhere to ITIL best practices.
· Communicate effectively through strong written and oral communication skills for technical and non-technical audiences.
Qualifications
· Possess a Bachelor’s degree (B.Sc., B.A., B.Eng./B.Tech., etc.) or Higher National Diploma (HND) in Science, Technology, Engineering, or any related discipline with a minimum of Second Class Upper / Upper Credit division
· Have a minimum of five credits in WASSCE Ordinary Level/NECO subjects or acceptable equivalent examination, including Mathematics and English Language in one sitting only
· 2+ years of experience in IT service delivery
· 1+ years of experience in a virtualization or cloud environment.
· Cloud Certifications desired
Deadline: Not specified
To apply, click here
Post a Comment
Post a Comment